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Terms of Service

Introduction

Nitin Shah, Counselling Psychologist, Cognitive Hypnotic Coach and Psychotherapist, is committed to protecting your privacy.

This Privacy Policy explains how we collect, use, and safeguard your information when you use our website. By using the site, you consent to the practices described below.

Information We Collect

  • Personal Information: Name, email address, phone number, and other details provided through the booking form.
  • Payment Information: Payment details are securely processed by our third-party payment gateway and not stored on our servers.
  • Analytics Data: Google Analytics and Facebook Pixel are used to collect anonymized data to improve our website’s performance.

How We Use Your Information

  • To process bookings and payments for therapy and coaching sessions.
  • To communicate with you about your bookings.
  • To analyze website performance and user behavior for improvements.

Sharing of Information

We do not sell, trade, or rent your personal information. Information may be shared with:

  • Payment processors for secure transactions.
  • Analytics providers like Google and Facebook for website optimization.

Data Security

Our website uses an SSL certificate to encrypt data. We follow industry standards to protect your personal information.

Data Deletion Requests

You may request the deletion of your personal data by contacting us at [your email/contact form]. Note that some information may need to be retained for legal or business purposes.

Changes to This Policy

We reserve the right to update this policy. Please review it periodically for updates.

Introduction

These Terms and Conditions govern the use of the website operated by Nitin Shah, Psychologist and Coach. By accessing or using the website, you agree to be bound by these terms.

Services Provided

We offer online therapy and coaching sessions booked through our website. Sessions are conducted via Google Meet, Zoom, or similar platforms.

Payment Terms

Payments are processed through a secure third-party gateway. Full payment is required at the time of booking.

Rescheduling

  • Sessions may be rescheduled by the user via the customer portal at least 48 hours before the scheduled session time.
  • Rescheduling within 48 hours of the session time is not allowed.

Refund Policy

We do not offer refunds for any sessions once booked.

Intellectual Property

All content on the website, including text, images, and branding, is the intellectual property of Nitin Shah and cannot be used without permission.

Liability Limitation

We are not liable for any technical issues with third-party platforms (e.g., Zoom or Google Meet) during sessions.

Changes to Terms

We reserve the right to update these Terms and Conditions. Continued use of the site indicates your acceptance of any changes.

Cancellation Policy

  • Sessions can be rescheduled at least 48 hours prior to the scheduled time.
  • No cancellations are accepted after the session is booked.

Refund Policy

  • We do not offer refunds for canceled sessions.
  • Missed sessions without prior rescheduling are not eligible for refunds or rescheduling.

Rescheduling Instructions

  • Log in to the customer portal to reschedule a session. For more details, refer to the Rescheduling Policy.

Scope

Since our services are delivered online, this Shipping and Delivery Policy applies exclusively to the delivery of session details and communication.

Session Delivery

  • Upon booking, you will receive an email confirmation with session details and a link to join the online session (e.g., Zoom or Google Meet).
  • Ensure that you provide an accurate email address during the booking process.

Delivery Timeframes

Booking confirmations and session links are sent immediately after payment confirmation. If you do not receive these details, please check your spam folder or contact us promptly.

Rescheduling Policy

  • Users can reschedule sessions by themselves using the options available in the customer portal. Rescheduling must be done at least 48 hours prior to the scheduled session time.
  • Rescheduling requests made within 48 hours of the session time cannot be accommodated.

How to Reschedule

  • Log in to the customer portal using the credentials provided at the time of booking.
  • Navigate to the “My Bookings” section and select the session you wish to reschedule.
  • Follow the on-screen instructions to choose a new date and time.

Issues with Delivery

If you experience issues with receiving session details, contact us at nitin@ichars.com for support.